Our Training Courses
What we offer
1. Compassionate, Curious & Collaborative Leadership
Anyone who leads, helps to set the tone and create the culture of an organisation. All of us are leaders in our circle of influence; whether you are in a senior role running a large health and care organisation, managing a department, team, or leading on a shift, providing home-based support on a particular project, this session is for you.
2. Effective Communication
The importance of communication within teams cannot be understated. Ineffective communication among healthcare professionals is one of the leading causes of error & patient harm.
3. Human Factors
Applying Human Factors principles to healthcare reduces medical errors and allows clinicians to deliver better care to their patients.
4. Restorative Just & Learning Culture
This type of culture involves creating an environment where staff feel supported and empowered to learn when things do not go as expected, rather than feeling blamed.
5. Creating a Culture of Continuous Improvement
Quality improvement tools can play a key role in improving health care, including improvements in time-savings, timeliness of service provision, cost reductions and a decrease in the number of errors or mistakes.
7. Conflict Resolution (Level 1)
It is essential that all staff feel safe whilst at work. Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care. This session describes the impact that violence and aggression can have on an individual and steps that can be taken to avoid conflict.
6. Leading Through Change
Change affects people in different ways, and is also experienced differently by everyone. While change may come naturally to some people, others may resist the change to the very end. With a good introduction to change management, and some practical tools, people generally find themselves looking at change in a different way.
8. Life Languages™
Life Languages™ enables you to quickly connect and communicate at a heart level with those you live with or work with. By accurately identifying your preferred communication style, it helps you and those around you to be seen, heard and understood, reducing misunderstandings and potential conflict.
The Results
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
— Maya Angelou, American memoirist, poet, and civil rights activist.
